Our Covid-19 Policy
We pray this message finds you in the best of health and Imaan.
We are living in unprecedented times and as such it's important we keep you, our loyal customer, up to date with any changes that may take place at AL FAIZAN due to the covid-19 pandemic.
Business as Usual 👳♂️
The good news is we are still taking orders and dispatching orders 👍
Safety First 👷♂️
To ensure your safety all our fulfilment centre personnel are observing social distancing and adhering to government guidelines with proper hand washing protocol in place to ensure all items are handled and dispatched in the appropriate manner.
During this pandemic and until the global pandemic officially ends it may take longer than usual to have your emails and queries answered. We sincerely ask for your patience during this time. We will aim to respond to all customer correspondence within 72 hours InshaAllah and if it takes a little longer we sincerely ask you to accept our apologies. This includes emails, DMs and comments across all social media.
Delivery and Returns 🚚
The main change we've had make at AL FAIZAN is that we are no longer dispatching orders daily. Orders will be dispatched every 3 weekdays.
If anything changes rest assured you will get an email update regarding your order.
Alhamdulillah we haven't experienced a huge number of delays with deliveries so no matter which delivery option you choose at checkout, your order should arrive close to normal delivery timescales.
As standard we are one of the very few Islamic clothing retailers to offer a 60 day no fuss returns/exchange policy as standard so you can shop with total confidence.
Due to government restrictions if you are having difficulty returning your items within 60 days there's no need to worry. We have extended our returns policy indefinitely for the foreseeable future.
Once the government restrictions are lifted, and we are back to normal, we will revert to our standard returns/exchange policy of 60 days. We will notify you by email once we are operating as normal.
Processes such as exchanges and refunds can take up to 10 working days during these busy times.
CLICK HERE to view our full returns/exchange policy
JazakAllah Khayr for your patience and understanding.
Please remember us in your duas.